Plano road construction abounds in the new year

Roads under construction as of Jan. 2. Map provided by the City of Plano.
With road construction continuing throughout the month to improve major roads, pothole claims are increasing -- here's how to file a claim.

While it seems like road construction in Plano never ends, there are several major road projects going on across the city right now, and many more to come in 2024.

On Parker Road, west asphalt overlay and the arterial pavement repair project are set to have completed as 2023 ended, with east asphalt overlay from the eastern city limits to Spring Creek Parkway estimated to complete in May and water line replacement from Independence Parkway to Country Place Drive estimated to complete in July.

On Plano Parkway, sidewalk improvements and asphalt overlay from Shiloh Road to the eastern city limits are estimated to complete in May, arterial pavement is February, sidewalk improvements in August and North Texas Municipal Water District’s Spring Creek Forced Main Parallel Project from Los Rios Boulevard to K Avenue pavement repair in early 2024 with estimated total completion in Spring 2025.

Smaller projects will persist throughout January, most significantly on Spring Creek Parkway with the outside lane on the south side closed from 9 a.m. to 4 p.m., estimated to complete on Jan. 10, and two lanes closed daily on eastbound and westbound Spring Creek Parkway from Parker Road to SH 121 from 9 a.m. to 4 p.m., estimated to complete on Feb. 2. Other projects on Shiloh Road, Ohio Drive, Midway Road, Legacy Drive, Independence Parkway, Hedgcoxe Road, Custer Road, Commerce Drive, Alma Drive and W 14th Street are ongoing and aimed to complete in mid-January.

With this construction ongoing throughout the city, complaints of potholes on Nextdoor and other social media sites abound.

If potholes are found, Planoites can submit the concern using Fix It Plano, a 24-hour non-emergency program that allows area residents to submit claims regarding animal services, bike and scooter share, food/health, noise, parks and recreation, police/traffic enforcement, property maintenance code issues, storm water/drainage, streets and traffic, trash and recycling and utilities to Plano authorities. The program also features an app that provides Plano alerts, road construction information, water conservation information and mayor and city council contact information.

Requests for pothole repair require the address and a description of the pothole to either the Fix It Plano website or app.

For those who have damage to their vehicle due to hitting a pothole or other construction issue, claimants can fill out a public claim form on the City of Plano website and mail, fax or email it in within six months of the incident to apply for reimbursement.

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