City of Plano announces citywide on-demand transit service for seniors

Older adults can now use Plano Rides, a Via service aimed to mitigate the limitations and shortages of current microtransit options.

Yesterday, May 4, the City of Plano revealed a new on-demand public transportation service for seniors called Plano Rides.

Plano Rides comes after a multi-year discussion about Dallas Area Rapid Transit services in Plano. While paratransit options are available, some users have expressed concern for those who do not qualify, as the service is limited to those with physical, cognitive or visual disability. DART GoLink services only provide transportation for parts of the city to other DART transit options.

Through a company called Via, seniors can download an app to request a ride within 1.5 miles of Plano’s boundaries. While the sign-up does ask for a birthday to be submitted, it does not stop those who sign up from requesting a ride if you are not over the age of 65. While rides are free until June 4, individual rides will be $1.50, and unlimited day passes will be $3. Those without smartphones can call to request a ride.

The program includes a fleet of 22 vehicles, six of which are wheelchair accessible. Funding for the program comes from municipal funds generated through city sales tax revenue as part of a nearly $4 million, six-month contract.

The service is available Monday through Friday from 6:30 a.m. to 10 p.m. and Saturday and Sunday from 9 a.m. to 9 p.m.

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